Certification for Business Process Outsourcing (BPO)

The ISO 27001 certification, the new industry standard for information security management system (ISMS), was conferred by the British Standards Institute (BSI)-China.

With this certification, Accenture guarantees confidentiality, integrity and availability of the valuable information it manages for the company and on its clients’ behalf.

“Accenture takes pride in providing our global clients and company stakeholders the assurance of a comprehensive information security management system that ensures business continuity amid today’s threats,” said Beth Lui, country managing director.

“Passing the stringent requirements for ISO 27001 certification reinforces Accenture’s credibility as a leading global delivery services company for both IT and business processes and its commitment to provide the highest quality industry standards of services to our clients.”

An Information Security Management System (ISMS) is a systematic approach to managing and ensuring the security of critical company information. The certification encompasses people, processes and IT systems.

ISMS provides a set of management standard specifications on the types of security controls that an organization should implement to recognize and address security risks by establishing controlled procedures, policies, and best practices for information, personnel, network and physical security.

BSI-China, one of the world’s leading certification bodies, recommended the certification of Accenture BPO to ISO 27001 standard last June, with the company subsequently passing the audit.

The certification covers the non-voice processing deals of Accenture’s BPO organization in the Philippines, including the service delivery operations, client services organization, business operations organization and shared support services.

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